AI Voice Agents
Calls, messages and alerts
Follow every call, see what needs you and pick up the messages callers leave.
On this page
Every call is logged, and anything that needs a person comes to you.
Home
Home shows how calls are going. The Needs you card lists what needs attention, such as paused campaigns or transfers that failed.
Calls
Calls lists every call. Filter by agent, campaign, outcome, topic, flag or channel, and open a call to read it.
Messages
Messages is the inbox for requests from calls. People to call back appear under To call back. Choose Mark handled when you’re done, and they move to Handled.
Human follow-up
You can set an agent to pass on an agreed request to your team, so it lands in Messages.
Do not call
The Do not call list holds numbers your agents must not call. Admins add and remove numbers.