Quality, coaching and voice agents for contact centres
Every callcounts.
Future Ready scores every customer call on your rubric, coaches each agent on the moment it slipped and measures the gain on the next calls.
- 65,000+ calls scored every call, not the handful a QA team can sample
- Every score shows its evidence the quote and timestamp behind it, and a way to dispute it
- ISO 27001 and 27701 certified audited by Nemko
- Stored in Stockholm personal data removed first
One call, start to finish.
A Norwegian call, translated here, scored on your rubric with the sentence behind every score, then turned into a practice drill.
Every call heard
Hi, you’re speaking to Jonas at Nordlys Energi.
My electricity bill is twice what it was last year, and no one’s replied to my email.
Yes, prices have gone up for everyone.Empathy
Then I’m thinking of switching suppliers.
Scored, with the evidence
62/100Missed opportunityScorecard
Greeting
Well doneEmpathy
Growth areaAI rationale: Answered a doubled bill with a general price fact, without naming the customer’s frustration.
- 00:17
Yes, prices have gone up for everyone.
Agent · Jonas
- 00:17
Resolution
Coaching opportunity
AI-scored 14 Oct 10:48Every score can be disputed
Coached on the gap
Start practicePractice built from this call
Name her worry before the price
Kari NilsenFrustrated about a doubled billCoaching tipTry: “I can see why that bill came as a shock. Let’s look at it together.”
Proven on the next calls
Example · Empathy, Jonas’s 30 calls before and after the drill
Re-measured on real calls, not on the drill.
Three products. One loop.
Your QA team hears a handful of calls. Future Ready hears all of them.
3 of 100 calls reviewed. The other 97 were never heard.100 of 100 calls scored. 32 need coaching, and each one links to the moment that earned it.
- Well done or on track
- Coaching opportunity
- Growth area
- Reviewed by a person
- Not reviewed
Illustration.
Your calls stay yours.
Security and data protectionPersonal data removed automatically
Names, numbers and addresses are stripped from transcripts before they are stored.
Every sub-processor named
What each one sees, and where it runs.
EU-only option
Language-model processing kept in the EU, on request.
Never used for training
Your conversations do not train any model.
Bring us your calls.We’ll show you the gain.
Book a 30-minute call. We’ll score a sample of your own calls and show you where the gaps are, and what closing them is worth.