Where are agents unsure about pricing?
grounded answer · 3 moments cited
Uncertainty clusters on the sports package: agents hedge instead of confirming the price.
AI agents forevery customerconversation
AI that scores 100% of your calls, turns the weak moments into voice coaching, and picks up the phone to book the meetings you never get around to.
AFA. FjelstadRetention · today 09:14
Customer · frustrated0.0 / 5
CoachingFactual accuracy2.0
Compliance disclosure3.0
Discovery & needs3.5
Tone & empathy4.0
Resolution offered4.0
Call control3.5
CUSTOMER02:14
Is the sports package included in my subscription?
AGENT02:18
I think so, but let me just check that for you…
2 / 5 · factual accuracy↓ lowest criterion · factual accuracybuild practice →
One platform. Three AI products
Conversation Intelligence scores every conversation on your rubric and answers any question across all of them. AI Coaching turns the gaps it finds into voice practice. And the Outbound Caller makes the calls nobody on your team gets around to.
- Conversation IntelligenceEvery call scored on your rubric, with the exact moment behind each score.Learn more
- AI CoachingVoice role-play built from the call that scored low, run as often as it takes.Learn more
- AI Outbound CallerNorwegian AI that works your prospect list and books the meeting mid-call.Learn more
Grade every conversation.
See exactly why
Not a transcription tool. A quality layer over 100% of your calls, where every score points to the exact moment that earned it.
- Scored on your rubric. Every call rated across the same criteria your team is measured on.
- Explainable & disputable. Each score cites the transcript moment behind it, so agents can flag it for review.
- Every call, not a sample. Automated QA across 100% of conversations, where 1–5% was the manual ceiling.
Also in Conversation Intelligence
Trend insightsCritical-area heatmapsCase studiesCustom scorecardsAuto call summaries
AFA. FjelstadRetention · 7:24
needs work62/100
Discovery5 / 5
Factual accuracy2 / 5
Compliance3 / 5
CUSTOMER02:14
Is the sports package included in my subscription?
AGENT02:18
I think so, but let me just check that for you…
2 / 5 · factual accuracy↓ lowest criterion · factual accuracybuild practice →
Ask the calls.
Get a grounded answer
Ask a question in plain language and get an answer drawn from the calls themselves — every claim cited to the exact moment, across hundreds at once. Not a dashboard; an answer you can act on.
- Grounded in real calls. Every answer cites the conversations and moments behind it, so you can hear the proof instead of trusting a summary.
- Reads every call, not a sample. Patterns are drawn from 100% of conversations, so a cluster of three weak calls surfaces instead of slipping by.
- Just ask. “Where are agents unsure about pricing?” comes back answered, with the exact calls cited — no query language, no setup.
Where are agents unsure about pricing?
grounded answer · 3 calls cited
Uncertainty clusters on the sports package: agents hedge with “I think so” instead of confirming the price.1 Strongest on retention calls, and it drove three low factual-accuracy scores this week.2
- 1#482104:122 / 5
- 2#483005:382 / 5
- 3#484709:483 / 5
Own the number.
See every agent
Quality leads, ops managers and BPO owners get a manager's view across every agent. Because they all read the same calls, the gap one agent flags is the one the next one drills.
- Spot where coaching is needed. Heatmaps and spike alerts surface the gaps before they reach your CSAT.
- Know exactly who to coach next. Drill from a falling criterion to the reps and calls behind it, then send practice straight to the coaching agent.
- One set of calls, every agent. Every agent reads from the same scored calls, so insight, coaching and the manager view stay in lockstep, not stitched together from separate tools.
78%avg. quality
12,480calls scored
14%avg. quiet time
6teams
Billing calls +40% vs baseline, quality −8%. Flagged for review.
teamDisc.Obj.Acc.ToneComp.
Retention
Support
Sales
↳ coach Sales on factual accuracy next
Practice the call before it costs you one
A score tells a rep what went wrong. It doesn't change what they do next time. Future Ready turns the exact moment a call slipped into a voice role-play they can run out loud — against an AI that pushes back like the real customer, as many times as it takes, without tying up a manager.
- Built from the call that went wrong. Persona, scenario and rubric are generated from the conversation that scored low. Nobody writes a script.
- Out loud, not multiple choice. Your rep speaks and the AI answers in real time — it objects, interrupts and holds its ground the way the customer did.
- Adaptive difficulty. The customer gets harder, holds, or eases off depending on how the rep is handling it.
- Watch the skill climb. Every session moves the skill profile, and the axis that scored low is the one you watch rise.
- Open at 21:00 on a Tuesday. Practice never waits for a manager's calendar, so new agents ramp on their own schedule.
Customer is pushing on the sports-package price…
coaching cue
Confirm the exact price before moving on. Don't hedge with “I think”.
68overall
Factual accuracy is the gap, and the next drill.
Follow one conversation all the way around
Scoring on its own is a report. Coaching on its own is a guess. Future Ready's agents hand off to each other: one scores the conversation and finds the weak moment, the next builds a voice drill for that exact gap, and a third re-measures the lift on the calls that follow — so the gain is proven, not assumed.
01
A weak moment, scored
Tone & empathy4.1
Factual accuracy2.0
CUSTOMER02:14
Is the sports package included in my subscription?
AGENT02:18
I think so, but let me just check that for you…
cited evidenceEvery call scored, each gap linked to the exact line that earned it.
02
The exact gap, drilled
Coach speaking…
coaching tip
Confirm the fact before you commit. “Let me check” reads as unsure.
persona: frustratedskill: factual accuracy
The coaching agent builds a voice drill for that exact skill.
03
The gain, proven
+0%measured improvement
vs untrained-peer baseline
vs untrained-peer baseline
Re-measured on the next calls. A causal gain, not a vanity average.
The loop closes itself: a recurring gap proposes its own next drill.
Fluent in Europe's languages
Future Ready is built for the languages of Europe — every conversation understood and scored in its own language, never translated through English first. Global tools treat every other language as an afterthought; those are exactly the ones we're built for.
- Models we host and tune. Our own speech models, tuned for real European calls — dialect, names and the way agents code-switch mid-sentence. Nothing off-the-shelf.
- Scored in the source language. Every conversation is understood and scored in the language it happened in. Nothing is lost in a detour through English.
- Never leaves the EU. Models, transcripts and analysis all stay inside the region, end to end.
Languages we speak
NorskSvenskaDanskSuomiDeutschNederlandsFrançaisEspañolEnglishMore on request
no-NO
«Er sportspakken inkludert i abonnementet mitt?»
sv-SE
”Ingår sportpaketet i mitt abonnemang?”
transcribed & scored on self-hosted models · EU
The calls nobody gets around to making
Your list of good-fit companies doesn't shrink because there's no time to call it. Future Ready's outbound AI works that list in Norwegian, holds a real conversation, and books the meeting straight into your calendar — and it tells the person it's an AI before anything of substance is discussed.
Norwegian AI that calls,
and books the meeting
Upload a lead list and the agent works it — in Norwegian, inside your calling window, at a pace you set. When there's genuine interest it reads your live calendar and puts the meeting in it before hanging up. It books; it never sells anyone into a contract over the phone.
- Norwegian, not translated into Norwegian. Bokmål, Norwegian working hours and public holidays, Norwegian confirmations. Built for the market rather than localized into it.
- Books inside the call. It reads your real calendar availability, puts the meeting in it before hanging up, then confirms by SMS, and by email where we already have the address.
- It can't dial until it passes. Every agent has to survive an adversarial compliance battery before a campaign can start — and change one word of the script and the pass is void.
- Every answered call graded, not a sample. A confirmed breach pauses the campaign on its own, so “we're compliant” is a log you can query rather than a claim you have to trust.
- A no means no, everywhere. Opt-outs are enforced at import, at dial time and after the call, across every lead sharing that number.
Also in the campaign console
Lead CSV importCalling windowsDial pacingCaller-ID rotationListen-back + transcriptCall outcomes
AI disclosure · opening exchange
AI AGENT00:00
Hei, det er Nora fra Future Ready — er det Ingrid jeg snakker med?
AI AGENT00:09
Så du vet det: du snakker med Nora, KI-assistenten til Future Ready. Jeg ringer med en kommersiell henvendelse, vi fant nummeret i offentlige bedriftsregistre, samtalen blir tatt opp, og du kan når som helst be om å slippe å bli kontaktet igjen.
meeting booked · Tue 10:30
Cleared to dial
Says it's an AI, up front
Names the company it calls for
Honours an opt-out on the spot
Never denies being an AI
Re-tested automatically whenever the script changes.
One platform that does what others can't
Most tools do one piece: scoring calls, running practice drills, or dialling numbers. Future Ready scores every conversation, coaches the gaps, proves the gain — and makes the outbound calls too. Specialized in Europe's languages, in-region end to end.
| Capability | Future Ready.the whole loop | AI role-play tools | Conversation Intelligence leaders | Telephony vendors with QA bolted on |
|---|---|---|---|---|
| Auto-score 100% of real calls | ||||
| Evidence & timestamp-linked scores | ||||
| AI voice role-play practice | ||||
| Closed loop: gap → practice → re-measure | ||||
| Outbound AI calls that book the meeting | ||||
| Causal ROI proof vs a peer baseline | ||||
| European-language depth + EU data residency |
Causal proof, not a vanity average
The gain is measured on real calls against an untrained-peer baseline, so the ROI holds up to scrutiny.
Return on investment0×Return within the first year
The full loop compounds scoring, coaching and proven lift — measured on real calls against an untrained-peer baseline.
0%
Call coverageevery call scored, vs 1–5% with manual QA
0%
Faster agent rampnew agents reach target quality sooner
0%
Lower agent turnoveragents coached, not policed
Built in-region, end to end
EU data residency and GDPR compliance aren't an afterthought. They're the foundation the platform is built on.
Your data never leaves the region
EU data centre
Call captured
TranscribedEuropean · self-hosted
PII redacted
Scored
AI analysisin-region
EU data residency
Stored and processed inside the EU, always.
GDPR compliant
Built to the EU standard, end to end.
No raw audio retained
Recordings are processed, then discarded.
Encrypted throughout
In transit and at rest, every step.
Independently certifiedISO/IEC 27001:2022Annual penetration testBuilt on ISO 27017/27018 and SOC 2-certified infrastructure (AWS).
Bring us a week of calls.
We'll show you the gain
Book a 30-minute call. We'll run the loop on a sample of your own calls and show you exactly where the gaps are, and what closing them is worth.