Where are agents unsure about pricing?
grounded answer · 3 moments cited
Uncertainty clusters on the sports package: agents hedge instead of confirming the price.
AI agents forevery customerconversation.
Conversation Intelligence that scores 100% of your calls on your own rubric, and shows you the exact moment behind every score.
AFA. FjelstadRetention · today 09:14
Customer · frustrated0.0 / 5
CoachingFactual accuracy2.0
Compliance disclosure3.0
Discovery & needs3.5
Tone & empathy4.0
Resolution offered4.0
Call control3.5
CUSTOMER02:14
Is the sports package included in my subscription?
AGENT02:18
I think so, but let me just check that for you…
2 / 5 · factual accuracy↓ lowest criterion · factual accuracybuild practice →
One platform. A team of AI agents.
Conversation Intelligence is the core: agents that listen to every conversation, score it on your rubric and show exactly why. Coaching and the manager view build on what they find.
Conversation Intelligence
Grade every conversation.
See exactly why.
Not a transcription tool. A quality layer over 100% of your calls, where every score points to the exact moment that earned it.
- Scored on your rubric. Every call rated across the same criteria your team is measured on.
- Explainable & disputable. Each score cites the transcript moment behind it, so agents can flag it for review.
- Ask in plain language. Ask “where are agents unsure about pricing?” and get an answer with the calls cited.
Also in Conversation Intelligence
Trend insightsCritical-area heatmapsCase studiesCustom scorecardsAuto call summaries
Quality agent
AFA. FjelstadRetention · 7:24
needs work62/100
Discovery5 / 5
Factual accuracy2 / 5
Compliance3 / 5
Insight agent
Where are agents unsure about pricing?
grounded answer · 3 calls cited
Uncertainty clusters on the sports package: agents hedge with “I think so” instead of confirming the price.1 Strongest on retention calls, and it drove three low factual-accuracy scores this week.2
Coaching agent
Turn the gap
into practice.
The weak moment from a real call becomes a voice role-play built for that exact skill. Your rep practises it out loud with an AI that pushes back like a real customer.
- Auto-built from the gap. Persona, scenario and rubric generated from the call that scored low.
- Adaptive difficulty. The AI levels up, holds, or remediates based on how the rep responds.
- Watch the skill climb. Every session moves the profile, and the axis that scored low is the one you watch rise.
Customer is pushing on the sports-package price…
coaching cue
Confirm the exact price before moving on. Don't hedge with “I think”.
68overall
Factual accuracy is the gap, and the next drill.
Performance agents
The people who own the number,
lead the whole loop.
Quality leads, ops managers and BPO owners get a manager's view across every agent. Because they all read the same calls, the gap one agent flags is the one the next one drills.
- Spot where coaching is needed. Heatmaps and spike alerts surface the gaps before they reach your CSAT.
- Know exactly who to coach next. Drill from a falling criterion to the reps and calls behind it, then send practice straight to the coaching agent.
- One set of calls, every agent. Every agent reads from the same scored calls, so insight, coaching and the manager view stay in lockstep, not stitched together from separate tools.
78%avg. quality
12,480calls scored
14%avg. quiet time
6teams
Billing calls +40% vs baseline, quality −8%. Flagged for review.
teamDisc.Obj.Acc.ToneComp.
Retention
Support
Sales
↳ coach Sales on factual accuracy next
Fluent where global tools fall short.
Global tools are built English-first and treat other languages as an afterthought. We build for the European languages they get wrong, on speech models we host and tune ourselves, so every conversation is understood and scored in its own language, never translated to English first.
- Models we host and tune. Our own speech models, tuned for real European calls: dialect, names and the way agents code-switch. Norwegian and Swedish are live today.
- Scored in the source language. Every conversation is understood and scored in the language it happened in. Nothing is lost in a detour through English.
- Never leaves the EU. Models, transcripts and analysis all stay inside the region, end to end.
Live today
NorskSvenskaEnglishMore on request
no-NO
«Er sportspakken inkludert i abonnementet mitt?»
sv-SE
”Ingår sportpaketet i mitt abonnemang?”
transcribed & scored on self-hosted models · EU
Follow one conversation all the way around.
Scoring on its own is a report. Coaching on its own is a guess. Future Ready's agents hand off to each other: one scores the conversation, the next drills the exact gap, and the result is re-measured on the calls that follow.
01
A weak moment, scored
Tone & empathy4.1
Factual accuracy2.0
CUSTOMER02:14
Is the sports package included in my subscription?
AGENT02:18
I think so, but let me just check that for you…
cited evidenceEvery call scored, each gap linked to the exact line that earned it.
02
The exact gap, drilled
Coach speaking…
coaching tip
Confirm the fact before you commit. “Let me check” reads as unsure.
persona: frustratedskill: factual accuracy
The coaching agent builds a voice drill for that exact skill.
03
The gain, proven
+0%measured improvement
vs untrained-peer baseline
vs untrained-peer baseline
Re-measured on the next calls. A causal gain, not a vanity average.
The loop closes itself: a recurring gap proposes its own next drill.
One platform that does what others can't.
Most tools do one piece: scoring calls, or running practice drills. Future Ready is one agentic platform that scores every conversation, coaches the gaps and proves the gain, all Nordic-native and in-region.
| Capability | Future Ready.the whole loop | AI role-play tools | Conversation Intelligence leaders | Telephony + QA |
|---|---|---|---|---|
| Auto-score 100% of real calls | ||||
| Evidence & timestamp-linked scores | ||||
| Closed loop: gap → practice → re-measure | ||||
| Causal ROI proof vs a peer baseline | ||||
| Nordic depth + EU data residency | ||||
| AI voice role-play practice |
Causal proof, not a vanity average.
The gain is measured on real calls against an untrained-peer baseline, so the ROI holds up to scrutiny.
Return on investment0×Average return, within the first year
Measured on real calls against an untrained-peer baseline, so the gain holds up to scrutiny.
0%
Call coverageevery call scored, vs 1–5% with manual QA
0%
Faster agent rampnew agents reach target quality sooner
0%
Lower agent turnoveragents coached, not policed
Built in-region, end to end.
EU data residency and GDPR compliance aren't an afterthought. They're the foundation the platform is built on.
EU data centreYour data never leaves the region
Call captured
TranscribedNordic · self-hosted
PII redacted
Scored
AI analysisin-region
EU data residency
Stored and processed inside the EU, always.
GDPR compliant
Built to the EU standard, end to end.
No raw audio retained
Recordings are processed, then discarded.
Encrypted throughout
In transit and at rest, every step.
Bring us a week of calls.
We'll show you the gain.
Book a 30-minute call. We'll run the loop on a sample of your own calls and show you exactly where the gaps are, and what closing them is worth.