AI Coaching
AI Coaching overview
Your people practise real conversations with an AI customer and get coached on each skill.
On this page
Who does what
| Role | What they do |
|---|---|
| Member | Takes journeys, practises calls, reads feedback and takes exams. |
| Team lead | Also follows the team and builds journeys, skills and AI customers. |
| Organisation admin | Also manages people, teams and settings for the organisation. |
A learner’s path
Start a journey
A journey is a guided path of lessons and practice.
Practise a call
Talk with an AI customer, with tips if you want them.
Read the feedback
See a score and a reason for each skill.
Step up
Try again, or make an easier or harder version.
What you can do
- Take journeys and practise calls.
- Read your feedback and see what the scores mean.
- Take exams and follow your progress.
- Follow your team and build journeys as a team lead.
- Build AI customers in AI Studio.