Privacy policy
Last updated: November 2026
Future Ready AS respects your privacy. This policy explains what personal data we handle, why, and the rights you have under the GDPR. For data we process on behalf of our customers, the customer is the controller and we act as their processor.
Who we are
Future Ready AS (org.nr. 920 845 932), Fjordveien 1, 1363 Høvik, Norway, operates this website and the Future Ready platform. For personal data on this website we act as the controller. For personal data inside the platform we act as a processor on behalf of the customer who engaged us.
What we collect
When you contact us or book a call, we collect what you choose to give us:
- Your name, work email and any details you include in your message
- Basic, non-tracking request logs needed to serve and secure the site
How we use it
We use website data only to respond to your enquiry, arrange a call, and keep the site secure. We do not sell your data, and we do not use it for advertising.
Data inside the platform
When we process customer call data, personal information is automatically removed from transcripts before they are stored, and conversations are never used to train AI models. The details are set out in our data processing agreement.
Data in Conversational Intelligence
We process call quality data on behalf of your employer for quality assurance, performance evaluation and coaching. Your employer is the controller and is responsible for establishing the legal basis for this processing. This includes:
- Your name, employee ID and team assignment
- Call audio processed temporarily for transcription on infrastructure we operate in the EU, then deleted
- Transcripts with personal information automatically removed
- Performance scores, quality metrics and coaching recommendations
- Product usage data: the days you used Conversational Intelligence, how long it was open on your screen, which calls and agent pages you opened and on which days, and the work you completed in it
AI scores and human review
Performance scores are generated by AI. Human supervisors review a sample of scores and every score an agent disputes. Scores support coaching and should not be the only basis for employment decisions. Coaching recommendations are suggestions; your manager makes the decisions about training and performance.
Where your data lives
Call data is stored in AWS Europe (Stockholm), eu-north-1. Live audio during a call or voice-practice session is handled by a specialist voice provider whose infrastructure is outside the EU. Text sent to language models for feedback, coaching, scoring, summaries and content generation is processed through AWS Bedrock, which may use AWS regions outside the EU.
How long we keep it
We keep website enquiry data only as long as needed to handle your request and our relationship with you. Platform data follows the Terms of Service: customers can retrieve it for 30 days after the agreement ends, and it is deleted no later than 90 days after the end, and from backups no later than 35 days after that.
Your rights
Under the GDPR you can access, correct, delete, export, or object to the processing of your personal data. To exercise a right, email us. We respond without undue delay and in any case within one month. For data processed on behalf of your employer, you can also contact your employer’s HR department, which can forward your request to us.
Complaints
If you believe we have mishandled your data, you can lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local supervisory authority.
Changes to this policy
We may update this policy from time to time. The current version always lives on this page, with the date it was last updated shown above.
Contact
Questions about this policy or your data? Email our data protection team.