AI Coaching

Journeys and practice calls

Follow a guided journey, or jump straight into a practice call with an AI customer.

On this page
  1. Journeys
  2. Practice calls
  3. Tips during the call
  4. Making a new version

There are 2 ways in: a guided journey, or a single practice call.

Journeys

A journey is a guided learning path built by your organisation. Find yours under Journeys. Finish one step, then move on to the next.

Practice calls

Under Practice, start your next suggested call or a harder version. You talk out loud with an AI customer using your microphone, as you would on a real call.

Tips during the call

Tips can appear while you talk. Choose how many you want under Tips during the call: Off, Now and then or Often.

Making a new version

On any call’s feedback, under Make a new version, choose Easier, Same level or Harder. New versions appear under Ready for you in Practice.