AI Voice Agents
Every team has calls nobody gets to: a list worth calling, and a phone that rings while everyone is busy. Future Ready's AI voice agents work the list in Norwegian and book the meeting into your calendar, and answer your line when your team is busy or closed. Their first sentence says it's an AI — and nobody can edit that out.
AI disclosure · first sentence, not editable
Hei! Du snakker med en KI-assistent fra Future Ready. Det er Kari — snakker jeg med Ingrid?
Er dette en robot?
Ja, jeg er en KI-assistent, ikke et menneske. Jeg ringer for å høre om det er verdt en kort prat med en rådgiver hos oss — passer det å ta to minutter nå?
opt-out · said before hang-up
Og bare så du vet det: si ifra hvis du vil slippe flere henvendelser, så fjerner vi deg umiddelbart.
What it does
Bokmål, five Norwegian voices, Norwegian working hours and public holidays.
Reads your live calendar, writes the meeting in before hanging up, confirms by SMS.
Every agent passes a launch gate first; edit the agent and its campaigns pause until it passes again.
How a campaign runs
A CSV with Norwegian or English column names. Numbers are normalised, opt-outs screened out and kept visible, and every column the script reads has to be filled.
leads.csv · 412 rowsBefore it may dial, the agent survives simulated prospects who ask if it's a robot and who ask to be left alone, graded against a versioned rubric.
rubric v10 · passedNorwegian working hours and public holidays, at the pace and retry cadence you set, from a pool of real caller IDs that are never withheld.
09:00–16:00 · Europe/OsloIt reads your live calendar, writes the meeting in and confirms by SMS. Interest but no good slot becomes a callback, not a forced booking.
Tue 10:30 · calendar + SMSTranscript, outcome and a written brief for the adviser, all in the console; a privacy SMS to the person who was called.
console · briefOutbound loses every prioritisation argument: everyone agrees somebody should call the list, and the people who could are already in the meetings that exist. The result isn't a bad pipeline, it's an untouched one. An AI caller doesn't replace a salesperson; it works the part of the list a salesperson was never going to reach.
412 rows · last called
Everyone agreed these were worth a call. Nobody made it.
A voice agent that sounds like a translated American script gets hung up on in the first ten seconds. This one speaks Bokmål in one of five Norwegian voices. Its timing — when to back-channel, when to yield to an interruption, how long to wait before speaking — was tuned on our own Norwegian calls, not defaults. It knows that a short “hei” at the end of a booked call is a goodbye, not a new question. It works Norwegian business hours, knows the public-holiday calendar including the movable feasts around Easter, and sends its confirmations in Norwegian. Swedish and English voices are in the catalogue; Norwegian is what runs today.
five voices, all Norwegian
working window · Europe/Oslo
The agent has one job: find out whether there's a reason to talk further and, if there is, get it into the diary. It reads your real calendar availability mid-call, offers times that genuinely exist, and writes the meeting in before hanging up. It confirms by SMS to the number it dialled, and by email where you already hold the address. It never asks anyone to spell an address out over the phone: we don't ask for it because it's misheard too often. Your adviser then gets a written brief of the conversation, so the meeting doesn't start from scratch. It will not quote a price or commit to terms.
Future Ready: møtet ditt er bekreftet tirsdag 15. september kl. 10:30 (Europe/Oslo). Du får også en bekreftelse på e-post.
Future Ready: du ble nettopp oppringt av en KI-assistent. Personvern, innsyn og reservasjon: futureready.ai/samtale
The first sentence of every call — that this is an AI assistant, and which company it calls for — is composed by the platform and prepended to every agent. The console can't edit it, so it can't be dropped. Before an agent may dial, it has to pass a launch gate: simulated prospects who demand to know if it's a robot and who ask to be left alone, graded against a versioned rubric. Editing the agent pauses every campaign running on it until it passes again. Every outbound call closes with the right to opt out, said aloud, and every connected one is followed by an SMS naming the page that explains the rest. We keep no audio of our own — only the transcript.
Edit the agent and its campaigns pause until it passes again.
Lead lists import from CSV — Norwegian or English column names — with numbers normalised and opt-outs screened out on the way in. A suppressed lead stays visible, so you can see it was never dialled. Calling windows, dial pacing and retry attempts are yours to set. Caller IDs rotate across a pool of real numbers and are never withheld. The overview tells you which campaigns need attention and why. Each call carries its transcript, its outcome and the adviser's brief, all in the console.
this week
Every call's transcript and adviser brief, in one console.
How answering calls works
Your phone system forwards calls when your team is busy, when you're closed, or from one menu option. You choose when; turn forwarding off and the agent stops.
busy · closed · menuIt answers only from your instructions and the knowledge you give it. What isn't there, it says it doesn't know. It never looks up or changes anything on a caller's account.
knowledge · your answersA lost card, fraud, or someone in danger goes to your urgent number at once, open or closed. Never a message.
urgent → your lineDuring opening hours it puts the caller through to the right team and gives them a four-digit reference to pass on.
ref 4821 · transferredOtherwise it takes a name, a number to call back, read back digit by digit, and what it's about. Your team gets an email with a link, never the call itself.
message · call backAn AI on the phone is easy to overclaim. These are the lines this one holds, on purpose.
A campaign agent has no transfer tool. It says so if asked, and books a time for an adviser to call back instead. Only an agent answering your phone transfers, and only to your own team.
Instead: a booked callback from a person.
It books; a person sells. That is a rule in its instructions, not a hope about its behaviour.
Instead: a meeting with the adviser who can.
Only the transcript is kept, for 365 days. We never store the recording.
Instead: the transcript and the adviser's brief.
The first sentence is composed by the platform. No script and no operator can remove it.
Instead: it says who is calling, first.
Book a 30-minute call and we'll play you a real Norwegian outbound conversation, opening disclosure and all.