AI Coaching FAQ

Do I need a headset?

No. You just need a device with a microphone, though headphones help. Practice calls happen in your browser, and you talk out loud.

The app can’t hear me. What now?

Your browser has probably blocked the microphone. Allow it for this site in your browser settings, then reload the page. The sound check before each call shows whether we can hear you. Private windows often block the microphone, so try a normal window.

What if my call drops?

A practice call that ends early is only scored if you said enough. What you said is saved either way, and you can take the call again. In an exam, a call that is cut off doesn’t count, and you usually get the attempt back.

Why wasn’t my call scored?

It was probably too short, or there wasn’t enough conversation to score. You can take the call again. If something went wrong on our side, choose Score it again.

Which languages can I use?

The app is available in English, Norwegian and Swedish. Change it under Settings. Each AI customer speaks the language its call is set up in.

Does my team lead see my scores?

Yes. You, your team lead and your organisation’s admins can see your results, and your team lead can open your calls.

Is the leaderboard based on my scores?

No. It ranks people by XP, never by their scores. Your organisation admin can also switch it off.

What if I miss my weekly goal?

A freeze can cover one missed week and keep your streak. Without one, the streak ends and you can start a new one the next week you reach your goal.

Can I turn off emails?

Yes. Under Settings, switch off Email on any row. Security notices always stay on in the app. See notifications and settings.

Can someone without an account try it?

Yes. A team lead can create a share link for one practice call.