The Daily Frustration: Playing Quality Roulette
You're spending hours reviewing random calls while critical coaching opportunities slip by unnoticed. Agents build bad habits because you can't catch issues early. Marketing launches campaigns you don't know about, leaving agents fielding calls about mystery promotions. Every unheard conversation is a missed opportunity to transform performance.
From Blind Spots to Crystal Clear Insights
Our intelligence engine transforms every conversation into actionable coaching data.
95%+ Transcription Accuracy
Handle diverse accents, industry jargon, and fast-paced conversations. Trained on millions of contact center hours.
Automatic Topic Detection
Categorize conversations by billing inquiries, complaints, competitor mentions. Spot emerging issues before they explode.
Insight Engine
Discover patterns and opportunities you didn't know to look for. Automatically surface trends, risks, and revenue signals across every conversation.
Automatic PII Redaction
Detect and redact sensitive information automatically. Stay compliant with PCI, HIPAA, and privacy regulations.
Together we achieve better sales results!
In 30 minutes, we'll show you exactly what insights you're missing by sampling 2-5% of calls—using examples from contact centres just like yours.
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