The QA Manager's Nightmare: Inconsistent Scoring
Different evaluators scoring the same call with 20-point variances. Random sampling that creates "cherry-picked" evaluations. Spending 6 hours reviewing calls to give feedback on just 3% of interactions. Calibration sessions that never quite achieve true consistency. Your agents deserve better than quality assurance roulette.
From Random Sampling to Complete Coverage
Ensure every agent gets fair, consistent evaluation on every interaction.
Natural Language Scorecards
Build scorecards using plain English. Describe what you're looking for and our AI builds the logic to score it consistently.
Zero-Bias Scoring
Every call scored with identical criteria. No human bias, no inconsistency, no favoritism. Just objective, fair evaluation.
Compliance Alerts
Flag potential violations instantly. Route problem calls to supervisors for immediate review and corrective action.
Instant Coaching Insights
Identify specific moments for coaching. Connect quality scores directly to conversation segments for targeted feedback.
Call Coverage vs 1-5% Manual
Human Bias in Scoring
Reduction in Manual QA Work
TOGETHER WE ACHIEVE BETTER SALES AND CUSTOMER SERVICE RESULTS
In 30 minutes, we'll show you what 100% automated QA looks like—using real examples from contact centres like yours.
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