Real Results from Real Customers

See how leading companies use AI coaching to transform their customer service operations with measurable business impact

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90.3%

Peak CSAT Achieved

50%

Faster Time to Productivity

234K NOK

Year 1 Savings

53%

Peak Retention Rate

How RiksTV Keeps More Customers with AI Coaching

When customers call to cancel their TV service, having the right conversation can make all the difference. See how RiksTV's retention team used AI practice sessions to master these critical moments and keep more customers from leaving.

+18%

Not Months to Get Started

53%

Faster Time to Productivity

100%

Of months exceeded target after AI coaching

"We need to keep more customers with RiksTV - it's that simple. Our team needed better skills and more practice handling those tough conversations when someone wants to cancel."

— Ole Hagen, Head Of Account and Operations at Concentrix

RiksTV

Norwegian TV & Media • Customer Service Operations by Concentrix

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New Agents Achieve 90%+ Customer Satisfaction Through AI Coaching

RiksTV's customer service operations achieved remarkable improvements in Customer Satisfaction (CSAT) by implementing Future Ready AI Coaching, enabling new agents to exceed the performance of experienced staff.

90.31%

New agent CSAT (vs 87.27% experienced)

60%

Of weeks with CSAT above 90%

30%

AHT improvement achieved simultaneously

"We demonstrated that AI coaching can accelerate the learning curve, enabling new team members to consistently deliver exceptional customer experiences that surpass even our veteran agents."

— Robin Furu, Change Manager

RiksTV

Norwegian TV & Media • Customer Service Operations by Concentrix

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Agent Onboarding Time Cut in Half with 234K NOK in Year One Savings

RiksTV transformed their customer service onboarding process with AI-powered coaching, achieving 90%+ CSAT and halving new agent ramp time from 6 months to 3 months.

50%

Reduction in time to full productivity

30.06%

AHT improvement in 10 weeks

234K NOK

Direct savings in first year for 10 agents

"The financial benefit was clear and promptly realised. Reducing onboarding time so substantially means our agents begin delivering their full value much sooner."

— Ole Hagen, Head Of Account and Operations at Concentrix

RiksTV

Norwegian TV & Media • Customer Service Operations by Concentrix

Read Full Case Study

One Platform, Multiple Transformations

RiksTV didn't just solve one problem - they used our platform to transform their entire operation across multiple use cases

+18% improvement

Customer Retention

From 35% to 53% peak retention rate by practicing cancellation conversations

90.31% CSAT

Customer Satisfaction

New agents outperformed experienced staff through targeted skill practice

50% faster

Agent Onboarding

Reduced time to productivity from 6 months to 3 months with proven ROI

WHAT OUR CUSTOMER SAYS

"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix

"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix
"Using AI to identify what works in customer calls and then training our agents on those specific skills has been really effective. It's given us happier customers, more confident agents, and better CSAT scores across the board."
Ole Hagen
Head Of Account and Operations at Concentrix

Together we achieve better sales results!

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Platform

For Your Role

Outcomes

Company

Platform

For Your Role

Outcomes

Company

Real Results from Real Customers

Real Results from Real Customers

90.3%

90.3%

50%

50%

234K NOK

234K NOK

53%

53%

How RiksTV Keeps More Customers with AI Coaching

+18%

+18%

53%

53%

100%

100%

New Agents Achieve 90%+ Customer Satisfaction Through AI Coaching

90.31%

90.31%

60%

60%

30%

30%

Agent Onboarding Time Cut in Half with 234K NOK in Year One Savings

50%

50%

30.06%

30.06%

234K NOK

234K NOK

One Platform, Multiple Transformations

+18% improvement

90.31% CSAT

50% faster